Shipping Information | IWA

IWA SHIPPING GUIDELINES & INFORMATION

Stock Status

For all items in our store, we display their availability with the following statuses:

  • In Stock - These items are in stock at our Petaluma facility, and are available for immediate delivery.
  • Low Inventory - These items are in stock at our Petaluma facility, however, we have low quantities of these items, and we may not be able to fill your entire order.
  • Pre Order - Shipped direct from the manufacturer, these items typically require longer lead times.

  • On Backorder - These items are sold out. When an item is on backorder, we will display the expected in stock date.


Time to Fulfill

All items list the approximate lead time to fulfill (not including transit time).  We try to ship orders as soon as we receive them, with the following guidelines:

  • Wine Stemware, Accessories and Gifts: In stock items generally will ship within 1-2 business days. 
  • Wine Racks: VintageView wine racks generally will ship the next business day. Wood kit wine racks generally will ship within 2 weeks. Custom wood wine racks generally will ship within 6 weeks. 
  • Wine Cabinets: In stock items from Le Cache generally will ship within 1-2 weeks.  Vinotheque cabinets generally have 4 week lead times.  

  • Wine Cooling Units: most cooling units generally ship within 5-7 business days; however, some of the larger units have 6-8 week lead times.  
  • Wine Coolers: In stock items generally ship within 7-10 business days. 
  • Furniture: In stock items generally ship within 5-7 business days. 




Transit Times

The map at right shows the transit times for orders shipped via FedEx Ground, originating from our Petaluma facility, as follows:

  • Wine Stemware, Accessories and Gifts: Transit times via FedEx Ground will depend on the ship-to address, as illustrated in the map.  Expedited shipping methods also are available for most items, with guaranteed transit times ranging from 1 to 3 business days.  Please note that Saturday Delivery is not included with expedited orders unless the order is placed by phone and specifically requested.
  • Wine Racks: Transit times generally range from 7 to 10 days.
  • Wine Cabinets: Transit times generally range from 2-3 weeks.

  • Wine Cooling Units: Transit times generally range from 1-2 weeks.
  • Wine Coolers: Transit times generally range from 1-2 weeks.
  • Furniture: Transit times generally range from 2-3 weeks.


Shipping Rates

We offer a choice of shipping methods and rates that depend on the size, amount and shipping destination of the order, as follows:

United States*

  • Saver 5-7 Days (est): exclusively for our retail customers, we offer discounted ground shipping (via USPS and FedEx) beginning at $6.95 for selected items to physical addresses (no PO boxes) within the continental U.S. Some oversized items and Hazmat items excluded.
  • FedEx: we offer ground and expedited service based on negotiated FedEx rates. Please note that FedEx requires a signature for orders above $500.
  • FedEx Hazmat: when shipping certain items with compressed Nitrogen gas, the Department of Transportation requires that we ship via Hazmat service and collect a Hazmat fee of $30 per package. Please note that FedEx requires a signature for all Hazmat orders.
  • USPS: we offer First Class and Priority Mail services based on realtime USPS rates.
  • Inside Delivery- National& California: for wine cabinets, we offer inside delivery to a ground floor, setup and removal of packaging based on negotiated carrier rates. Any additional charges (eg for stair carries) will be due and payable to the carrier at the time of delivery.
  • Inside Delivery- 1st Threshold: for wine coolers, we offer inside delivery to a ground floor based on negotiated carrier rates. Unpacking and setup are not included with this service, and additional charges (eg for stair carries) will be due and payable to the carrier at the time of delivery.
  • Furniture S/H: for wine furniture, we offer inside delivery to the first threshold. Setup and removal of packaging materials are available for an additional fee.
  • LTL / Curbside Delivery: for large cooling units, wine coolers, large wine rack projects and other large orders,we offer curbside service via various common carriers with flat-rate fees.

International**

  • FedEx Ground Canada: For selected items, we offer FedEx Ground Canada service based on negotiated FedEx rates.

  • FedEx International Economy: based on negotiated FedEx rates outside the US.
  • FedEx International Hazmat: when shipping certain items with compressed Nitrogen gas, the DOT requires that we ship via Hazmat service, which includes a Hazmat fee of $40 per package.
  • Priority Mail International: based on USPS rates outside the US.
  • Common Carrier Canada: for large cooling units, wine coolers, large wine rack projects and other large orders,we offer curbside service via various common carriers with flat-rate fees.
  • Inside Delivery - for wine cabinets, we offer inside delivery to a ground floor, including setup and removal of packaging based on negotiated carrier rates.
*The rates shown in our site are for the continental US. Rates to HI and AK may need to be recalculated and must be approved prior to shipment.

**International duties, fees and/or taxes (if any) are not included in our shipping rates, and are payable by the customer.



In the Event of Freight Damage

Before we ship any orders from our Petaluma facility, we open, inspect and repackage all merchandise. Therefore, you can be certain that your order was in perfect condition before it was released to the freight carrier.

At the time of delivery, customers are responsible for inspecting both the packaging and the merchandise.

  • Orders shipped via inside delivery or common carrier:  In the event that your order arrives with damage, you must describe the condition of the packaging and the merchandise on the bill of lading.
  • Orders shipped via FedEx or USPS:  If your order arrives with damage, you must report the damage within seven (7) days of receipt.  In most cases, we will request a picture of the outside packaging and the damaged merchandise prior to replacement of the damaged merchandise

Failure to follow these instructions may result in a denied insurance claim and/or billings for nonrefundable freight charges.

In the event of freight damage, the freight company has, at its discretion, the right to repair or replace the damaged item, provided that the item is in “as new” condition after the repair.