Cancellation and Return Policy
Stock vs. Custom Items
IWA offers both Stock
items for sale Stock items are "off-the-shelf" non-food merchandise, whereas custom items are specially designed, stained, personalized and/or fabricated for each order.
If you purchase a stock item from IWA, you may cancel your order for any reason and receive a full refund provided that your order has not been shipped.
Orders of custom items from IWA are final and cannot be canceled once customization has begun.
- Stock Items: If you are not completely satisfied with your purchase, you may return it within 30 days for an exchange, refund or credit. Merchandise must be returned in new condition and in original packaging. Outbound shipping charges are not refundable unless the wrong item was shipped. Please note that outbound shipping charges will be applied to returned orders that shipped with "free shipping."
- Wine Cellars, Cabinets, Coolers, Cooling Units, Racks and Furniture: Same as above, except that returns are subject to a 25% restocking fee.
- Custom and Food Items: Sales of custom items, including items that are stained or personalized, and sales of food items are final and cannot be returned.
To initiate a cancellation or return to IWA, please call Customer Service at 1.800.527.4072. All returned merchandise must be shipped to the following address with the Return Authorization number clearly marked on the packaging:
531 Mercantile Drive
Cotati, CA 94931