Satisfaction Guarantee

Our goal is to exceed your expectations

If you place your order with IWA, we offer the following:

• We are an authorized dealer / retailer for all of the merchandise offered for sale on our site, and all merchandise is protected by the manufacturer's full original warranty
  
• The merchandise offered for sale on our site is brand new, not refurbished or gray market; the merchandise was purchased direct from the manufacturer; and the merchandise is unopened and in the manufacturer's original packaging
• We will provide detailed product information to assist you in your purchase decision
• Our product pricing will be simple, straightforward and easy-to-understand
• If you have any questions, we will respond quickly and thoroughly to your request
• We will try to ship your order based on the status and within the timeline indicated for each item on our site
• We will send to you an email notification that confirms your purchase immediately after you place your order
• If you change your mind for any reason and your order has not shipped, you may cancel your order for no charge
  
• We will not charge your credit card until your order is ready to be shipped
• We will send shipment notification and order tracking information once your order is shipped
  

Our customers appreciate your feedback, good and bad, and so do we! Please take a minute to submit product reviews for items that you purchase on our site—the review forms are listed on each item webpage.

Thank you for your business!