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Exclusively for our retail customers, we offer free shipping on most in-stock items that ship via FedEx Ground within the continental U.S. Requires a minimum order of $50. Excludes palletized items that ship on a truck via curbside or inside delivery, wine cooling units, WineKeeper products, oversized items, on-sale items, and items that ship directly from the manufacturer. May not be combined with other coupons, discounts or offers.
  
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Information Center > Product Warranties > 

WhisperKOOL Limited Warranty

WhisperKOOL Warranty
A limited 2-year/5-year compressor warranty is offered with all self-contained cooling units at their date of purchase.

A limited 2-year warranty is offered with all split systems, this warranty does not start or become valid till the Verification and Operational Documentation are recieved by mail, fax, or email.

All warranty claims must be filed directly through WhisperKool™ customer service (1.800.343.9463). We provide warranty repairs at our manufacturing facility in Stockton, CA or, with prior permission from WhisperKool™, by a licensed HVAC/R technician. In the event a unit is not reparable in the field, and is still under warranty, we will cover shipping costs (excluding customs fees and duties).

The limited warranty applies only to wine cooling units purchased from the factory or an authorized dealer. Damage caused by others or beyond the control of WhisperKool™, shall not be considered defects in material or workmanship and is not covered by the warranty. The limited warranty does not cover any parts or labor to correct any defect caused by negligence, commercial use, accident, maintenance, installation, service/repair, or improper use.