FREE GROUND SHIPPING ON MOST ITEMS. MINIMUM ORDER OF $50. CLICK HERE FOR DETAILS. PROMOCODE: IWASHIPFREE
X

Free Ground Shipping!

Exclusively for our retail customers, we offer free shipping on most in-stock items that ship via FedEx Ground within the continental U.S. Requires a minimum order of $50. Excludes palletized items that ship on a truck via curbside or inside delivery, wine cooling units, WineKeeper products, oversized items, on-sale items, and items that ship directly from the manufacturer. May not be combined with other coupons, discounts or offers.

Please use promo code IWASHIPFREE at checkout.
Look for our "Free Shipping" burst (shown at right) on items that qualify for free shipping. If the burst is not shown on an item, it does not qualify for free shipping.


FedEx Ground Shipping Timing Map

Customer Service > 

Shipping Information - IWA

Shipping Rates

We offer a choice of shipping methods and rates that depend on the size, amount and shipping destination of the order, as follows:

United States*

  • Free Ground Shipping!  Exclusively for our retail customers, we offer free shipping on most in-stock items that ship via FedEx Ground within the continental U.S. Requires a minimum order of $50. Excludes palletized items that ship on a truck via curbside or inside delivery, wine cooling units, WineKeeper products, oversized items, on-sale items, and items that ship directly from the manufacturer.  May not be combined with other coupons, discounts or offers. For cancellations and returns, please refer to our return policy.  Use promo code IWASHIPFREE at checkout.
  • FedEx: we offer various classes of expedited service based on negotiated FedEx rates.  Please note that FedEx requires a signature for orders above $500.
  • FedEx Hazmat:  when shipping items with compressed gas, the DOT requires that we ship via Hazmat service, which includes a Hazmat fee of $30 per package.  Please note that FedEx requires a signature for Hazmat orders.
  • USPS: we offer First Class and Priority Mail services based on realtime USPS rates.
  • Inside Delivery - National & California: for wine cabinets, we offer inside delivery to a ground floor, setup and removal of packaging based on negotiated carrier rates. Any additional charges (eg for stair carries) will be due and payable to the carrier at the time of delivery.  
  • Inside Delivery - Wine Coolers: for wine coolers, we offer inside delivery to a ground floor based on negotiated carrier rates. Unpacking, removal of debris and light setup are included with this service.  Additional charges (eg for stair carries) are not included, and are due and payable to the carrier at the time of delivery.  
  • Inside Delivery - Furniture: for wine furniture, we offer inside delivery to a ground floor based on negotiated carrier rates.  Unpacking, removal of debris and light setup are included with this service.  Additional charges (eg for stair carries) are not included and are due and payable to the carrier at the time of delivery.   
  • Curbside Delivery: for large cooling units, wine coolers, large wine rack projects and other large orders, we offer curbside service via various common carriers with flat-rate fees.

International**

  • FedEx Ground Canada: For selected items, we offer FedEx Ground Canada service based on negotiated FedEx rates.
  • FedEx International Economy: based on negotiated FedEx rates outside the US. 
  • FedEx International Hazmat:  when shipping items with compressed gas, the DOT requires that we ship via Hazmat service, which includes a Hazmat fee of $40 per package.  
  • Priority Mail International: based on USPS rates outside the US.
  • Common Carrier Canada: for large cooling units, wine coolers, large wine rack projects and other large orders, we offer curbside service via various common carriers with flat-rate fees. 
  • White Glove - for wine cabinets, we offer inside delivery and setup to a ground floor, including setup and removal of packaging based on negotiated carrier rates.  
*The rates shown in our site are for the continental US.  Rates to HI and AK will be calculated per order, and must be approved prior to shipment.  
**International duties, fees and/or taxes (if any) are not included in our shipping rates, and are payable by the customer.  


FedEx Ground Shipping Timing Map

Timing

We try to ship orders as soon as we receive them, as follows:

  • Wine Stemware, Accessories and Gifts: In stock items generally will ship the next business day
  • Wine Racks: VintageView wine racks generally will ship the next business day.  Kit wine racks generally will ship within 2 weeks.  Custom wine racks generally will ship within 6 weeks.
  • Wine Cabinets: In stock items from Le Cache generally will ship within 1-2 weeks. Vinotheque cabinets generally have 4 week lead times.
  • Wine Cooling Units: cooling units generally ship within 2-3 business days. 
  • Wine Coolers: In stock items generally ship within 5-7 business days
  • Furniture: In stock items generally ship within 5-7 business days


Stock Status

At any given time, the availability of items in our store can vary, as follows:

  • In Stock - These items are in stock, either in our warehouse or in our vendors' facilities, and are available for immediate delivery.
  • Low Inventory - We have low quantities of these items in stock, and it is possible that the item will be back-ordered at the time we receive your order.
  • Pre Order - These items are shipped direct from the manufacturer, and therefore these items generally require longer lead times.
  • Please Call - These items may be  sold out temporarily on backorder. Please call us at 800.527.4072 to get estimated timing and stock status.


In the Event of Freight Damage

You are responsible for inspecting both the packaging and the merchandise at the time of delivery.

Orders shipped via inside delivery or common carrier: in the event that your order arrives with damage, you must describe the condition of the packaging and the merchandise on the bill of lading.

Orders shipped via FedEx or USPS: If your order arrives with damage, you must report the damage within seven (7) days of receipt.

Failure to follow these instructions may result in a denied insurance claim and/or billings for nonrefundable freight charges.

In the event of freight damage, the freight company has, at its discretion, the right to repair or replace the damaged item, provided that the item is in “as new” condition after the repair.